How can I contact DEELANO?
You can reach us anytime at info@deelano.com. Our support team is happy to assist with any questions or concerns.
Do you ship internationally?
Yes, we offer worldwide shipping on all orders.
Where do you ship from?
Orders are fulfilled through our global network of fulfillment centers, selected based on your location and product availability.
Can I change or cancel my order?
Orders are processed quickly to ensure timely delivery. Changes or cancellations must be requested within 12 hours of placing your order. After that window, we cannot guarantee changes but you’re always welcome to initiate a return once your order arrives.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, as well as PayPal.
When will my order be processed?
Orders are processed Monday through Friday, usually within 1 to 3 business days. Processing times may be longer during holidays or periods of high volume. Orders ship the following business day after processing.
How long will delivery take?
Most orders arrive within 2 to 4 weeks depending on your region and local postal services.
What if I don’t receive my order?
If your order has not arrived within 30 days of the shipping date, you are eligible for a full refund.
Will I be charged customs or import taxes?
All prices are listed tax-free. Depending on your country’s regulations, customs or import fees may apply upon delivery. These charges are the customer’s responsibility and are not covered by DEELANO.
How do I return an item?
Please email info@deelano.com with your order number and reason for return. We will respond with return instructions and next steps.
What if my item is damaged or incorrect?
If you receive an item that is defective, damaged, or incorrect, contact us at info@deelano.com with your order number and a photo of the issue. We will resolve it as quickly as possible.
When will I receive my refund?
Refunds are issued to your original payment method and typically post within 7 to 10 business days after your return is processed. If you do not see it, check with your bank or card provider.